Returns & Exchanges
At Shoe Market, we want you to step out in confidence, which is why we offer a 30-day window for returns and exchanges on all unworn footwear in original packaging. Our goal is to ensure you find the perfect fit and style for your journey.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Shoes
Place the unworn shoes back in their original branded box and secure them inside a shipping mailer to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing