Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I know my correct shoe size?
We provide a detailed size guide on every product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Simply use our online portal to generate a prepaid shipping label and drop your package at any authorized courier location.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your shoes sooner.
Are your shoes made from genuine leather?
We offer a variety of materials including premium genuine leather, suede, and high-quality vegan alternatives. Material specifics are listed under the 'Product Details' section of each item.
Do you offer international shipping?
Yes, Shoe Market ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my new shoes?
To extend the life of your footwear, we recommend using a protective spray before your first wear and using cedar shoe trees for leather models to maintain their shape and absorb moisture.